Self-managed import · risk

The buyer is solely responsible for documents, customs clearance, duties, certification and correct goods description. A mistake here can delay the shipment, raise the cost or create legal exposure.

With Nexum · solved

We design the legal structure of the delivery in advance: documents, invoices, packing lists, goods description, logistics and commercial-use requirements. The equipment arrives with a clean paperwork pack.

Self-managed import · risk

A factory sells what it produces. The buyer has limited ability to judge whether a specific model fits the site, processes, load, staff and real operating scenario.

With Nexum · solved

We select not a single product but a working configuration for the task: AGVs, service robots, charging stations, consumables, software, spares and additional components from multiple manufacturers.

Self-managed import · risk

In direct procurement each manufacturer is only responsible for its own part. If equipment, software, consumables or accessories don't play well together — that's the buyer's problem.

With Nexum · solved

We can assemble a solution across several manufacturers and validate compatibility upfront: core equipment, peripherals, spares, consumables, documentation, service path and logistics.

Self-managed import · risk

Without on-the-ground verification it is hard to tell a real manufacturer from a distributor, reseller, trading company or unauthorised channel.

With Nexum · solved

We verify the manufacturer, supply channel, batch provenance, configuration and documents. For project-grade deliveries we can arrange inspection, photo/video reports, FAT or sample-based control before shipment.

Self-managed import · risk

Buyers often see the problem only after the goods arrive. If the configuration is incomplete, the version differs from what was agreed, or the equipment is damaged, the dispute is fought remotely.

With Nexum · solved

We lock the technical parameters before payment and shipment, agree the specification, control the configuration and help close open issues with the factory before the equipment leaves China.

Self-managed import · risk

After delivery the factory may be slow to respond, offer remote diagnostics, or ship parts at the buyer's expense. Post-warranty support often isn't on the table.

With Nexum · solved

We design the service envelope upfront: spare parts, consumables, technical support, factory communication and a clear escalation path when something goes wrong.

Self-managed import · risk

Communication runs through a Chinese sales manager, English of varying quality, or machine translation. Technical nuance, warranty terms and accountability easily get lost in the thread.

With Nexum · solved

We work with our own QC contractors in Guangzhou and Shenzhen — no middlemen between us and the factory. That gives us direct visibility into technical phrasing, real production capabilities, and the things rarely written into a commercial offer.

Self-managed import · risk

In direct procurement the buyer takes on the risks of the contract, jurisdiction, payment, returns, warranty, claims and quality evidence by themselves.

With Nexum · solved

We build the deal as a managed B2B project: terms, specification, documents, payment stages, party accountability and post-delivery support are all fixed in the contract.

Self-managed import · risk

Full prepayment before shipment is often required. Letters of credit, escrow, staged payments or more complex payment structures may be unavailable without a local operator and a clear jurisdiction.

With Nexum · solved

For large projects we can discuss staged payments, LC, escrow or other settlement structures. The final mechanism depends on the bank, currency, jurisdiction and compliance frameworks of both sides — but it is designed upfront and fixed in the contract.

Self-managed import · risk

The factory is responsible for shipping the equipment. Whether it actually works inside the business process is, more often than not, the buyer's problem.

With Nexum · solved

We are accountable not only for the delivery but for the logic of the solution: selection, configuration, documents, launch, service envelope and continued operation of the equipment on site.